Returns & Exchanges
At Bates Nut Farm, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our high standards, our team is here to help resolve the issue immediately.
Contact Customer Support
Reach out to our team within 15 days of receiving your order by emailing our support desk with your order number and details regarding the issue.
Provide Documentation
For any items damaged during transit or quality concerns, please include clear photographs of the product and packaging to help us process your claim.
Review and Approval
Our quality assurance team will review your request and, if approved, provide you with a return authorization number or confirm your eligibility for a direct replacement.
Refund or Replacement
Once approved, we will either ship out a fresh replacement at no additional cost to you or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing